Dear users,
I have made the hard choice to pull Free Music Ringtones from the Palm webOS App Catalog. This may sadden you, it may anger you. But my decision is final.
Why make such a decision? Support. It is a personal belief of mine, that any app developed by me should be 100% supported, even if that app is free. The past 5 weeks have been a roller coaster ride. Literally 10's of thousands of my 300,000+ userbase (and still growing) have emailed me.
From questions about if it really was free, probems playing audio, and people who simply refuse to read the very verbose Help available, it has come my way. I have personally answered every single email that has been sent to me.
Therein lies the problem. I am exhausted. I was drinking up to 4 cups of coffee a day. I did not sleep. I literally was consummed by the meteoric rise of this app. It shattered all beliefs and ambitions I ever had envisioned for it. Typically, every FlashCards user gets a personal thank you email from me when they register for an Online Tools account. Since May 24th, I have not sent a single one. This is not acceptable. They are paying for an app and being neglected to the standards I hold for myself.
Effective immediately, I have asked Palm to remove the app. You can still use the app on your phone, but I will not take support emails any longer. Please read the help, everything is covered there. Next, I plan to take a vacation with my wife and kids whom I have neglected. I shall return with a fresh perspective and get to work on my #1 app FlashCards. v3.0 has been halted since the launch of FMR, and I look forward to getting this back on track for the Fall release.
Maybe I can bring the app back to life, but some serious things will need to change. I appreciate your understanding of the situation and wish you all the best.
- James Harris
-- Sent from my Palm Pre